Resolution # 2 – Continuously Train
In my del.icio.us resources the sites I designated as training are technology based, but not all strictly about technology. The most popular one is “Jakob Nielson on Usability and Web Page Design”, with over 6400 members sharing his site on web design as of December 2007; his current article talks about what makes a great Intranet. The Ohio Library Council has a program, Ohio Reference Excellence, which has a fantastic site about Library Reference (including a new section on Virtual Reference), Customer Service and Marketing skills. It only has 9 members, but I strongly recommend it as the best free library training site on the Internet. Educause is a news clipping service focusing on stories about education and technology, and has 600+ member sharing it. Our own Webjunction.org, is currently saved by 218 people, up from 157 in August 07!
In my book I cite two books that are not library, but people focused. Skills in these two books, when used in training, offer solid grounding in people and organizational skills. In my Librarything resources the highest shared resource is “7 Habits of Highly Effective People,” shared by 3100+ members with 23 reviews, up from 2500+ with 15 reviews in August. Another book, “The Greatest Salesman In the World”, is shared by 342 members, up from 270. Besides having great content, these books are also widely available, as opposed to books from our industry, which, even in a large consortia like SHPL belongs to, are often hard to get a hold of. Plus they’re expensive.
The most popular Library-focused one, with 103 members sharing, up from 90 in August is Rachel Singer Gordon’s “The Nextgen Librarian’s Survival Guide”, mentioned in the webinar. It contains things they won’t necessarily teach you in library school!
If you’ve got favorite web sites or books that help in training, please share them in a comment!
Next week, I’ll be blogging on New Year’s Resolution Resources on building up your body (language), reducing clutter, dealing with noise and handling conflict.
In honor of the Martin Luther King Jr. holiday, I’d like to refer you to the chapter of my book that deals with fighting Intolerance, another ally of Ignorance.
Enjoy the day off!
-Ed Rossman, Interim Branch Manager for the Bertram Woods branch of the Shaker Heights Public Library and author of Castles Against Ignorance: How to Make Libraries Great Educational Environments
Click here to access an archive of Ed’s webinar and a PDF of the slides he used.