Below is a link to a new survey about the practices you engage in and the challenges you face in maintaining your library’s public access technology.

http://www.keysurvey.com/survey/267775/2e33/

Your response to this survey will help the Bill & Melinda Gates Foundation understand how your library currently maintains its public access computers. This knowledge will also assist MaintainIT Project (recently renamed TechSoup for Libraries) and WebJunction, two library-focused technical support organizations funded by the foundation, in developing useful tools and resources for public libraries. Furthermore, the survey data will be used to help the Bill & Melinda Gates Foundation, WebJunction, and MaintainIT understand their effectiveness in helping libraries maintain quality public access technology.

This survey is being conducted by the independent evaluation firms LFA Group (LFA) and Bertot Information Consulting Services (BICS). It should take approximately 20 minutes to complete and is confidential: only LFA/BICS team members will be able to see your responses, and only aggregate information will be presented to the Bill & Melinda Gates Foundation, WebJunction, or MaintainIT.

To complete online we ask that you enter your library’s IMILSID code. If you do not know this number, you can find it by clicking here: IMILSID code index (this link is also included in the survey itself).

This important study will help the MaintainIT, WebJunction, and the Bill & Melinda Gates Foundation to understand the technical support needed to sustain public computing and Internet access in public libraries.

Thank you for taking the time to participate in this valuable research! The survey will close on August 25th.

Questions regarding this survey can be sent to Andrew Robinson
at Andrew@LFAgroup.com.