You are invited to attend WebJunction’s second free online conference, Serving the 21st Century Patron, on December 1–2. Over the course of 8 sessions and with 11+ speakers, we’ll focus on the changing needs and evolving approaches related to customer service in 
21st-century libraries. Be sure not to miss the final session, Battledecks, which challenges speakers to present an unknown set of slides—and the audience gets to choose the best result!
Space for the conference is limited, so register now. Staff are also encouraged to attend as a cohort under a single registration: not only does this allow more people to attend, but you benefit from face-to-face discussion, as your group convenes in a single room with the sessions projected. Members who did this at our first conference provided these tips for successful cohort attendance.