We encourage those of you attending PLA2010 to attend this session put together by the Self-Represented Litigation Network:
Public Libraries and Access to Justice (Oregon Convention Center Room E145-146), Thursday March 25th at 8:30 AM
This session provides tools and training that will help public libraries serve as gateways to justice and governmental institutions, with a focus on collaboration with courts, law libraries, and legal aid programs. It introduces information and tools and how public librarians can appropriately help their patrons use these tools, such as those provided by legal aid and courts. Participants will learn about the national network of state Access to Justice Commissions, and how public libraries can participate in these groups. The session will also introduce the online “train the trainer” tools developed by the Self-Represented Litigation Network of the National Center for State Courts, as presented at a recent national conference funded by the Bill & Melinda Gates Foundation. Participants will receive tips and a template for creating a list of key resources, and ideas on how state access to justice partners can assist in the customization of that listing.
For those of you who will not be going to PLA: We have also posted the PowerPoint presentation to WebJunction. This slideshow is absolutely chock full of information and links to additional websites and online resources, so be sure to check it out. Additional material resulting from the Self-Represented Litigation Network’s January training workshop on legal resources will also be posted to WebJunction in the coming weeks.
Thanks to everyone who attended our first-ever online conference last month, especially those attendees who took a few minutes to respond to our post-event survey. The main goal for this conference was to give a conference experience to those who would are not able to attend other conferences due to budget issues or other resource constraints. We also wanted to give members an opportunity to try out online learning, social tools, and to collaborate with colleagues from across the miles. Finally, we wanted to pilot the online conference format to evaluate its effectiveness and see if it is something that we could conceive of doing more frequently.
I think we can safely say that we met our goals across the board. Here’s what we learned:
Of the 1160 people who registered, most were from public libraries (47%) and academic libraries (29%), and more than half serve populations of fewer than 25,000 people. We also had students and unemployed professionals in attendance.
The top 5 states in terms of attendance were Indiana, Georgia, Illinois, California, and Minnesota. There were also 39 people from outside of the U.S. who registered.
Average attendance at each of the 10 sessions was 291 people. Some folks went to just a few sessions, while some attended every session. We also heard from libraries who set up a room for multiple staff to watch and listen.
The top responses to our survey question about what went well was that the in-session chat area was informative and engaging and that technical issues were fixed quickly. Also noted were that the presenters were knowledgable and prepared, that session timing was managed well, and that audience participation was excellent. Here’s the full list of top responses:
The top suggestion for how to improve the experience was to improve the audio quality. Other suggestions were to decrease slide lag time, to show the presenters while they are speaking, and to help minimize chat distraction. Here’s the full list of top responses:
We also asked what topics you would like to see covered in future conferences. The top 10 topics suggested were:
1. customer service
2. social networking
3. grants and grant writing
4. cataloging
5. CMS options
6. patron training
7. reader’s advisory
8. copyright issues
9. library management
10. marketing
With this valuable feedback, we plan to offer another, even better conference in the future on one or more of the topics you suggested. Stay in touch with Crossroads to learn about this and other events at WebJunction.
As you plan your PLA 2010 conference schedule, be sure to include these events, where you’re likely to find other WebJunction members and staff. Beginning to compile this list has made me very excited about this conference and I look forward to adding more suggestions from the WebJunction community in the weeks leading up to the conference. Please post your not-to-be-missed suggestions in comments below and we’ll be sure to spread the word. There are a handful of events below that require separate registration so please note where indicated and visit OCLC’s PLA Events to register for many other sessions on timely topics.
For those who won’t be attending the conference f2f, we aim to provide you with conference coverage here on WebJunction. If you’re a WebJunction member who would like to help cover the conference for the community (the f2f or Virtual PLA versions), let us know and we’ll set you up as a guest blogger!
Wednesday, March 24
If you plan on arriving early, there are over a dozen preconference events to consider but you won’t regret attending this one. Longtime WebJunction member and super hero of accidental technology trainers, Stephanie Gerding will kick-start your conference adventure.
The Accidental Technology Trainer
Presented by Stephanie Gerding
8:30 am-12:00 pm, Oregon Convention Center – A105-106
Accidental technology trainers are responsible for technology training in labs, classrooms, or one-on-one with users or staff. You will learn about great tools and techniques, the most common concerns of technology trainers, and get helpful advice resulting from many years of coordinating and providing training for public libraries. You’ll discover why learning styles are important; how to create an interactive learning community; strategies for communicating about technology; and techniques for using activities, games, storytelling, and case studies.
Exhibits Open/Reception
4:00pm-6:30pm
Stop by and visit WebJunction at the OCLC booth, #1847 in the exhibits hall. We’ll also be there on Thursday from 9:30-5 and on Friday from 9:30-4.
Thursday, March 25
LITA’s Top Technology Trends
8:30-9:45 am, Oregon Convention Center – B113-116
A panel of LITA leaders who are acknowledged for their reputations and expertise in the library and information technology fields will discuss and debate the top technology trends in public libraries. WebJunction’s Michael Porter will be joined by David Lee King, Joan Frye Williams, and Michelle Frisque.
Geek the Library: Putting Theory into Practice
8:30–9:45 am, Doubletree Hotel Portland, Oregon Room
Please register for this session
Geek the Library is a public awareness pilot campaign implemented in select communities in Iowa, Georgia, Illinois, Indiana and Wisconsin. After several months, the results of the pilot are in. Were we able to increase awareness of the need for public library funding? Get the full scoop, and find out how you can implement Geek the Library in your community.
Power up Your Learning Organization
2:00-3:15 pm, Oregon Convention Center – A105-106
Transform your library into a Learning Organization. Discover new strategies and tools that move staff beyond training to proactive learning. Explore opportunities for self-directed, online, and social learning. Discuss ideas for knowledge sharing, collaboration, and mentoring. Then put these ideas into action. You won’t want to miss one, staring some of the WebJunction community’s brightest stars: Betha Gutsche, Jennifer Fenton, Kathleen Gesinger and Michele Leininger.
Latinos and Public Library Perceptions (Talk Table)
4:00-5:15 pm, Oregon Convention Center – A103-104
In partnership with the Tomas Rivera Policy Institute, WebJunction published research about library use and perceptions of more than 2,860 Latinos nationally. At this talk table, discuss the findings and recommendations for increasing Latino library use and suggest best practices for implementing outreach to Spanish-speakers in your library community. Facilitated by WebJunction’s Jennifer Peterson and SLO program coordinator/trainer, MaryKay Dalgreen, Oregon State Library.
WebJunction’s Party with Competencies
6:30-8:30 pm, Doubletree Hotel Portland, OCLC suite 1455
Please register for this session
Grab a bite and a sip and connect with the people and proven competency resources that can help your library! We’ll have plenty of fun, food, festivities, good company and practical material for you to enjoy and take back to your library to help you and your staff learn and work more effectively.
Friday, March 26
OCLC Update Breakfast
7:30–8:45 am, Doubletree Hotel Portland, Hawthorne/Sellwood/Ross Island Rooms
Please register for this session
Join OCLC President and CEO Jay Jordan for breakfast and an update on what’s new at OCLC, including service enhancements and new initiatives that make information access easier. Share your questions and discussion with your colleagues at WebJunction’s roundtable discussion.
2010 Perceptions of Libraries in Changing Economic Times
10:30 am–12:00 pm, Doubletree Hotel Portland, Hawthorne/Sellwood/Ross Island Rooms
Please register for this session
In 2005, OCLC published a groundbreaking report, Perceptions of Libraries and Information Resources. Five years later, OCLC has embarked on an updated study about library users and their information-seeking behavior, paying particular attention to the perception of libraries in these current economic conditions. Join Cathy De Rosa, Vice President for the Americas & Global Vice President of Marketing at OCLC, for an engaging discussion of the findings from OCLC’s latest research.
Expanding your world through Web Conferencing
2:00-3:15 pm, Oregon Convention Center – E141-144
Join panelists Jennifer Peterson, Karen Burns, and Cindi Hickey for a session filled with experience and expertise in online engagement! We’ll discuss our own use of web conferencing tools to host online conferences, produce e-learning activities, conduct capacity building for remote staff, and host virtual meetings and focus groups. Together we will share best practices for presenters, ideas for integrating web conferencing with other technologies, and user success stories.
Thank you to all who attended last week’s Technology Essentials 2010, WebJunction’s first ever online conference. All session archives of the 10 presentations are now posted and include the contributions of ideas, links and resources posted to chat throughout the conference by the over 700 participants! If you haven’t attended one of WebJunction’s online events, you’ve yet to experience the active real-time brainstorming and community building that goes on in the chat feature. Participants are invited to post questions, comments, suggestions and links to help generate learning for all in attendance and for all who review the archives. These contributions demonstrate the sustained influence that online events can have on our library learning. For those who were unable to attend or for those who could only attend one or two sessions, these resources will remain accessible indefinitely!
Two participant generated documents from the conference deserve special recognition:
The Participant Marketing Ideas compiled from the presentation by Cindi Hickey and Janie Rutherford, M&M: Maximum Marketing/Minimum Investment is filled with suggestions and examples on everything from calendar tools to ways of marketing your databases and from partnerships in marketing to leveraging social media tools in marketing efforts. Kudos to Cindi and Janie for putting participant engagement at the core of their presentation!
And longtime WebJunction member, SLO trainer, and Utah State Library’s Library Consultant/State Data Coordinator, Juan Tomás Lee has graciously shared his document collecting Participant Notes, a thorough and thoughtful compilation from all 10 sessions!
We have heard from many of you that you attended the conference along with a group of colleagues and are excited to hear that you are sharing your learning with others via staff meetings and wikis. Please let us know how that experience worked for you or how you are applying new skills, tips or tricks on the job.
And thank you again for your participation. We are thrilled to see that the online conference model sustains WebJunction’s commitment to collaboration and learning and it doesn’t happen without you!
Join us on February 17 for Maximizing Local Connections and Resources with “Min” Conferences, the second in a series of webinars presented in collaboration with REFORMA. In these times of tight budgets and restricted travel, attending national conferences has become impossible for many library staff. Many local and regional agencies are joining forces to coordinate “mini” conferences that provide the means of connecting and collaborating locally, often providing a more focused and meaningful experience for attendees. Since 2005, the Northeast Chapter of REFORMA has joined forces with ALA ethnic caucuses to present a terrific conference where library workers network, exchange ideas and listen to quality speakers. What started as an idea has grown into an annual event embraced by REFORMA, AILA, APALA, BCALA and CALA. Come hear best practices in planning, coordinating and hosting a “mini” conference from your colleagues who have had success in their regions. Webinar presenters include Loida Garcia-Febo, REFORMA president; Tess Tobin, REFORMA’s Northeast Chapter; and Janice Rice and Haipeng Li, co-chairs of the Joint Conference of Librarians of Color.
We’re patting ourselves on the back! We just wrapped up our two-day free, online conference: Technology Essentials. We hosted 10 great presentations on all types of technology topics focusing on library-specific needs. This was an event that involved months of planning and we were pleased (thrilled, ecstatic, honored) to have so many great presenters and attendees join us.
One of the highlights for me was the very active chat conversations that happened with every session. Attendees were posing questions, answering questions and sharing resources – and it was great! Our presenters shared their experiences and best practices on a wide range of topics and it all added up to a very successful event. If you missed any of the sessions, the archives will be available at the end of the week for you to view.
We’ll be posting more updates and thoughts soon, but for now, here are a few pictures of our team in action. One colleague commented that we looked like “Mission Control” and it definitely felt like it!

Jennifer, Sharon, Chrystie and Kendra in the WebJunction Mission Control room.

Michael monitoring the Twitter feed and also tweeting the conference!
Excitement is building for the February 9-10 WebJunction Online Conference. Registrants represent libraries around the globe, from Illinois to India, and from British Columbia to Brazil. Some are library directors, others are currently seeking jobs – all are invited to attend. Here are three ways to make the most of your conference experience:
1. Pick which sessions you most wish to attend: You aren’t required to attend every session. You will be able to re-enter sessions as your schedule permits, and the sessions will be archived so you can catch up on those you missed.
2. Make it a team event: Set up a computer for your staff to drop in as they’re able. Or, invite your colleagues to each attend one session and share what they learned in a follow-up session.
3. Bring your success stories: We’ll invite folks to ask lots of questions via chat, but please come ready to share stories and links to relevant resources. This online format provides a multitude of ways to exchange ideas and experiences!
Now that the ALA Midwinter conference has wrapped up and all the travel home is finished its time for a wrap up post, chock full of juicy details. So where to start, where to start… Personally, this was the most engaging and useful ALA-MW I’ve attended. It just seemed more welcoming and useful. The sessions, the level of engagement of the attendees, the conversation, it really was chock full of conferencey goodness. I suppose that impression isn’t entirely WebJunction centric on my part, but it all did seem very cohesive and things just seemed to come together nicely all around.
I’d even go so far as to say that even though it took me two days to get to my secondary post-ALA-MW destination of Dublin, OH (to OCLC HQ don’t you know:), and I only got 90 minutes of sleep during that trip to Dublin from Boston, it was still, without a doubt, worth the trip. Sure, that was a brutal travel experience, but it was totally worth it. Why? Here are a couple of the things that stood out for me:
First, and this also isn’t really about libraries or WebJunction, but Boston is a great city to visit! I imagine lots of you know that already, but what I saw of it really made me want to see more and maybe even go back for a long weekend vacation some time. When I became a librarian I sure didn’t expect that a fringe benefit would be to sometimes get to see new cities! The taxi and shuttle rides, meals and evenings out for Libraryland social events at Midwinter this year provided the opportunity to see incredibly historic locale after incredibly historic locale….and now I want to go back, you know, when you aren’t rushing between meetings and events. If you had a chance to see any stand out libraries in Boston it would be great to hear your story and add it to the list of things to see next time a trip to Boston rolls around.
Another really nice thing at the conference was the humble, but very enjoyable little WebJunction reception. We got to visit with some old and new friends and folks from some of our partner orgs. About 35 of us got together for a nice, relaxed visit where we could all meet face to face, chat and snack a bit. We also held that meeting at 3:00, which seemed like a welcome time for many folks who were tired from a very active string of days and appreciated a chance to chill out a bit and chat in such a friendly environment. Since we are planning more, similar events both for PLA and ALA Annual, if that timing sounds either good or bad to you, please drop a line. We’re always hoping to make these events as useful as they can be and timing is part of that.

The OCLC Symposium was also very interesting, with the CityYear information really jumping out in particular for me (btw, Chrystie stepped in to do some mic work during this event and you can see here in the photo below). Some quality notes for the symposium are here:

It seemed to me that the booth/exhibit hall was a little quieter than usual this year, but I may have been visiting during more quiet times. Did you think the exhibits were quieter this year? I just read this afternoon that attendance was up from Denver, so maybe that impression isn’t spot on?
I snuck in to a smattering of ALA meetings and saw some great presentations as well, but since this post is getting long I’ll cut myself off here. I will say that some of the larger after hours events like the LITA get together, the Tweetup and the facebook meeting were really great opportunities to connect with smart, friendly, funny people. I’d encourage more folks to attend of come up with similar meetings like these in the future. They are later in the day, but even hitting one or two of them can be quite useful. And if you can’t find out where those gatherings are, you can drop me a line and I’ll get you all connected. Then while your there, we can talk libraries!
We’d love to hear any observations about ALA Midwinter that you have…even if you didn’t attend you may have seen some interesting tidbits fly by. It seems like you could consume more things for the event whether you were there or not, thanks to so many of us being connected online now, in so many ways. So feel free to leave a comment and share your thoughts and observations on ALA Midwinter 2010.
Welcome to 2010 and what’s sure to be the year of online conferencing! WebJunction has been providing online programming in the form of monthly webinars for the past few years and we’re thrilled to be piloting our first-ever online conference filled with presenters from our partner communities and beyond! Join us on February 9–10 for this free online conference, Technology Essentials 2010, focused on practical and timely strategies for leveraging technology in sustaining your library. Conference sessions and presenters include:
You won’t want to miss this valuable learning opportunity for you and your staff. Full program and speaker information is now available and registration is free and open to all.
With funding from the Bill & Melinda Gates Foundation to the National Center for State Courts, the Center-hosted Self-Represented Litigation Network, in cooperation with the Legal Services Corporation, is presenting:
A Training on Public Libraries and Access to Justice
January 11-12, 2010, Austin, Texas
Information on Application Process
With funding from the Bill & Melinda Gates Foundation to the National Center for State Courts, the Center-hosted Self-Represented Litigation Network, in cooperation with the Legal Services Corporation, is presenting a two-day conference that addresses how public libraries can improve access to online legal information at libraries. The conference will be a unique opportunity for participants to meet with public librarians and with legal and court experts to discuss strategies for integrating access to legal information into their programs, including how to locate the best content and tools, how to talk about the content with library patrons, how to work with content partners to make sure that needed content is developed, how to share what they have learned statewide, and how to use successful programs to advocate for the importance of public libraries as gateways to government institutions.
The conference organizers plan to select between 10 and 15 teams of two to three people from across the country to attend the conference. These teams will learn about a broad range of currently available print and online, customer-friendly legal tools developed by courts, bar associations, law libraries, and legal aid programs that support people without access to legal aid or counsel. The participants will learn how to access this information, facilitate sharing among libraries and legal agencies and participate in the enhancement and customization of these tools.
Preference will generally be given to teams that include a person who plays a statewide library staff educational or organizational role; a local librarian with a strong interest in expanding the use of public libraries for access to justice; and one of the following: a legal aid staff member; or a court online information expert or member of a self help center currently not using online tools to provide services. Applicant teams are encouraged to put together a group that will be the most effective in their area of service to spread the word in their states. The decision of the selection group will be final.
Conference participants will receive travel and hotel costs (subject to certain caps described in the application). Participants will also be eligible to apply for post-conference funding to implement some of the tools learned at the conference. Such grants, which will range from $750 to $1,000, might be used for travel to conferences at which training would be shared, development of marketing materials, and so on.
For additional immediate information, contact Richard Zorza, richard@zorza.net.
Application materials can be found on:
SelfHelpSupport: http://www.selfhelpsupport.org/libraries
WebJunction: http://www.webjunction.org/legal-information/-/articles/content/86970844
As always, the Internet Librarian conference has surfaced current work and wisdom from our brightest colleagues. I’ve enjoyed all of the updates conveniently collected on the conference wiki and cruised some of the presentations posted on slideshare.
And sorry this is late, but earlier this month folks gathered in Salt Lake City for 2009 LITA National Forum “Open & Mobile” and I wanted to highlight the many LITA 2009 Presentations available for download.
If you attended either of these conferences, please share your thoughts and surface the highlights. In this time of tight budgets, were looking to you to spread the wealth of your experiences!
In September of 2007, the Association for Rural and Small Libraries (ARSL) was a new organization. Having just separated from Clarion University because of the impending retirement of Professor Bernard Vavrek, and the university’s subsequent decision to discontinue the Center for the Study of Rural Librarianship, ARSL’s 12-member board was meeting that fall for the first time. According to Patty Hector, 2008-2009 ARSL board president, “We were fairly overwhelmed by the massive amount of activity that needed to be addressed and decisions that needed to be made in a very short period of time.”
About this same time, WebJunction approached ARSL with the offer to use follow-on funding from the Gates Foundation’s Rural Sustainability Project. The idea was to support ARSL’s website on WebJunction.org, and make WebJunction tools available to the ARSL board at no charge. The board accepted the offer of support as they helped the association get off the ground. Since then, ARSL has been using the webjunction.org/arsl page as their primary home page, along with ARSL BCR pages that allow memberships and conference registrations to happen as a link to that page.
I’ve worked closely with the team who managed our Rural Library Sustainability project since its inception, and served on ARSL’s board as an ex-officio member since February. In my time with ARSL’s board I’ve had a unique opportunity to observe an exciting time in the history of their organization’s development. Every member of the ARSL board has made great strides in developing an organization that’s truly poised and responsive to the rural and small library members they serve. It has been a great pleasure to get to know the ARSL board members and to be a small part of this work.
Two years later, ARSL is no longer a new organization. They have many things well-established now and are looking to step out into new directions. One of their areas of focus over the coming year is to look for ways to define their unique identity, and to be more responsive to their members. One way they plan to do this is to launch an all new, independent website. The vision for this site is that it be a dynamic space that captures ARSL’s personality and mission in a way that is appealing and relevant their members. Elements of this website, including the new ARSL logo, were unveiled at their annual conference this weekend.
Please visit their new website at http://www.arsl.info.
We are very excited about this development for ARSL and look forward to seeing the new site evolve. We also look forward to finding new ways to partner with ARSL in the coming year, as we each strive towards a common mission of working together to meet the needs in small and rural libraries. Co-sponsoring webinar programs is one idea, but there are so many other possibilities.
WebJunction will continue our focus on public access computing support for rural and small libraries. We’ll publish our Rural Update with news and announcements of special interest to those working in small and rural libraries. We’ll also keep you posted when we have rural-focused programs, webinars, or new content posted to the site. WebJunction will remain a great resource for people to find and connect with one another to support whatever you’re working on in your library. If you have ideas for topics, programs, or other things you might need, as always, please let us know.
I was thrilled to be part of the very successful sold-out CLENERT preconference on presentation skills. It seemed that we hit on a topic of great interest to the field. I talked to a librarian on the shuttle bus who was so disappointed that the sessions were sold out when she tried to register, but she was glad to know she could at least get to the resources online for the afternoon portion on Punch It UP with Pictures.
As a visual person, I naturally think in images and I am kind of an evangelist for the cause of increasing the visual literacy skills of those don’t. It is true that images communicate with a power that text cannot attain. The brain is highly receptive to images, as advertising companies understand so well. Even if you couldn’t attend the conference session, you can learn a lot by consulting the resources in the Punch It Up Resources document. I’ve learn many new things about PowerPoint from the Rapid E-Learning blog, written by Tom Kuhlman who can manipulate the application like a magician.
Speaking of visual richness, Chicago has it in abundance—beautiful parks, majestic buildings, soothing lake vistas. I can’t wait to find time to get out in the city with my camera and record some of it.
I’ve had an amazing few days in Kansas at the KLA/MPLA Library Conference. I was here to present the findings of the Latinos and Public Library Perceptions Report created by WebJunction in partnership with the Tomás Rivera Policy Institute. I also presented “What’s New at WebJunction” with Cindi Hickey, the WebJunction Coordinator for the State Library of Kansas. I talked about all the exciting new things happening on at WebJunction HQ—like our upcoming online events, WebJunction Library Management and Technology Competencies, as well as some of our new social networking projects like the 101 Tech Success Tips in 30 Days. Cindi talked specifically about the exciting things happening at WebJunction Kansas and how people can continue to get involved. This is certainly an involved, community-centered group of librarians in the heartland. Did you know that WebJunction Kansas has about 1200 active members? I also got to watch the KLA Fundraiser & Talent Show where there was some real community spirit on display. Since I’m not a dues paying member of KLA, I don’t know that I’m at liberty to provide full disclosure of the events of that night, but I will tell you that it included a State Library rap ensemble, nunchucks, and a coconut cream pie in the face. It was a great night and over $700 was raised to support KLA! Thank you so much Cindi Hickey for being my co-presenter and showing me a fantastic time. And a very special thank you to Christie Brandau and all the Kansas librarians and library staff who made me so welcome.

twitter_WJ_CIL09,
originally uploaded by WebJunction.
I may never go to a conference again. I love seeing the tweet-fest coming out of my library colleagues at CIL2009. It’s such an easy way to keep up with the presenters, the topics, and the buzz.
I spent the last hour or so looking through the CIL wiki, the CIL tweets, the various blog posts and flickr images, and I tell ya, if it weren’t for the lack of a drink in my hand, or singing karaoke with Michael Porter and Jennifer Peterson somewheres, I’d think I was there in person.
Thanks to all those new library folks who gave shout outs to WJ today because of either our stickers or our presentations. I’m looking forward to day two. Keep those cards and letters coming!