One week from today is the day you return to work after the 3-day Memorial Day weekend AND it’s the day of our Libraries as Learning Organizations webinar. Mark your calendars and set your reminders because this is going to be a lively discussion about reframing the approach to library staff training and learning.
Our panelists, representing libraries at different mileposts on the road to becoming learning organizations, will share challenges, strategies, and successes from their own experience.
Read more about the event and register here:
http://evanced.info/webjunction/evanced/eventsignup.asp?ID=1592
See you online next Tuesday!
Now that WebJunction has defined competencies for Library Management and connected them to learning resources, we want to know if it makes any difference in the field. To do that, we need a baseline from which to measure progress.
“Oh no, not another survey!” you say. Let’s call it an evaluation instead. It’s an opportunity for you to assess your level of skill in key library management areas while you help us determine that baseline for the field.
WebJunction wants to help everyone in the field build your skills paths. The competencies are a starting point, but the process is non-static, ongoing, and focused on better outcomes for libraries.
Be part of the process and spend 10-15 minutes filling out our Library Management Competencies Evaluation. We’ll share the results and we’ll all keep moving forward.
First, a confession. I’ve been holding this list for months. Don Reynolds sent this to me back in the fall of 2008, and I’ve been meaning to post it ever since. Today, the guilt finally overwhelmed me, so I went in and checked all the links, tossed out or updated the bad links, arranged the list in chronological order from oldest to newest, and threw myself on the mercy of the court.
REPORTS ON CALCULATING A LIBRARY’S RETURN ON INVESTMENT
Compiled by Don Reynolds, Past President of the Association of Rural and Small Libraries, and Director, Nolichucky Regional Library, Morristown, Tennessee
Updated February 20, 2009
Public Library Benefits Valuation Study. St. Louis Public Library, April 2001.
Library’s Contribution to Your Community. Illinois Regional Library Systems, 2002/3.
Libraries: How they stack up. An OCLC Report. OCLC, 2003.
Value of Public Library Service. Massachusetts Library Association, October 2003. Also available: “Estimated retail value and Values explained” and Calculator work sheet
The Economic Impact of Public Libraries on South Carolina. January 2005.
Taxpayer Return-on-Investment (ROI) in Pennsylvania Public Libraries. Pennsylvania Library Association, September 2006.
Value for Money: Southwestern Ohio’s Return from Investment in Public Libraries. November 2006. Report Summary
Making Cities Stronger: Public Library Contributions to Local Economic Development. Urban Libraries Council, January 2007.
Worth Their Weight – An Assessment of the Evolving Field of Library Valuation. Americans for Libraries Council (Libraries for the Future), May 2007. Two notes:
1.) This report summarizes all the various valuation projects from around the country.
2.) I was having some trouble getting this to download, but was told by Libraries for the Future that the website issue is being addressed.
Vermont Library Association’s Library Use Value Calculator – What is your library worth to you? August 2007. (Note: Follows Massachusetts model.)
Return on Investment for Public Libraries. Library Research Service (Colorado), 2007/8. Note: This site also includes numerous case studies of individual libraries. Individual ROI Calculator.
Return on Investment (ROI). North Suburban Library System (Illinois), 2008. (Note: Two calculators are available here, one for a library’s return on investment to the community, one for the ROI for an individual.)
Maine State Library’s Library Use Value Calculator. Updated 2008. Note: This approach also follows Massachusetts model.
New York Libraries: How They Stack Up! Revised October 2008. Printable brochure version, also revised October 2008
Librarian Lesson #1 here at ALA MW in Denver: align priorities and learn when to sometimes say “NO.” The message at my table at the Urban Libraries Council (ULC) Breakfast among skilled Project Managers, Supervisors, and Directors was simple: use regular, structured, F2F and online interactions with the public to nail down ”the mission,” then put “results” above all else in selecting and structuring projects that get the maximum bang for the bite. To do this well, it sometimes means saying no, or at least “not now.” Scope creep can render projects and actions null and void. Pinpoint focus on a mission… the right one, gets us to the next (big) thing all the sooner.
As I headed to ALAMW this year, I found myself especially full of excitement and anticipation. You see, this year I have been sponsored by the International Relations Round Table (IRRT) to participate in this year’s Emerging Leaders program—a program that brings newer librarians from across the country to participate in problem-solving work groups; network with peers; gain an inside look into ALA structure, and have an opportunity to serve the profession in a leadership capacity. I’ll be honest with you: I’m still digesting so much of what we covered today, and in particular the conversations I had with my colleagues. But it all started with the idea that leadership is built on five principles:
1. Challenge the process: don’t be afraid to ask the big “Why?” questions and suggest new approaches;
2. Inspire a shared vision: speak from the heart as you share your vision for what’s possible;
3. Enable others to act: build relationships built on trust, involve others, and expect effective & positive results;
4. Model the way: act in accordance with your principles and values, and lead by example;
5. Encourage the heart; focus on how each person contributes their personal best & acknowledge it.
It doesn’t take a genius to recognize that we all have the capacity to embody all these qualities. But I do think it does take special people to enact them. Or perhaps, more to the point, it takes are people who are willing to continuously strive toward effectively enacting these qualities so that we become better leaders for our libraries and communities. What do you think?
If you visit the course catalog on WebJunction, you may notice a new Competencies tab. This dynamic list of competencies will allow users to easily find courses and content that address knowledge, skills and abilities associated with a specific competency.
WebJunction has been working on compiling a Competency Index, which covers a broad spectrum of library practice and service. We are currently displaying only the Library Management section of the Index. In the coming months, we will continue to roll out additional sections, and we expect to produce the full Index as a WebJunction publication later this year.
In the meantime, you can learn more about how to use the competencies. Let us know what you think.
Reader’s Digest just published the results of their “Global Courtesy Test,” in which they visited major cities in 35 countries and performed tests to measure the level of politeness of each city’s citizenry. I found it interesting to learn what tests they decided to perform:
• We walked into public buildings 20 times behind people to see if they would hold the door open for us.
• We bought small items from 20 stores and recorded whether the sales assistants said thank you.
• We dropped a folder full of papers in 20 busy locations to see if anyone would help pick them up.
Based on these measures of helpfulness and customer service, New York City ranked first and Mumbai, India, ranked last of the 36 cities. There are all sorts of interesting justifications from the people surveyed of why they acted the way they did (“I already held the door open once today”) and the article also posits some theories for some of the results, such as differences in age or culture perspective. I certainly wondered if in some countries, those tests are completely irrelevant to the local standards for politeness and customer service.
Here’s my question: If Reader’s Digest were to perform a similar survey that instead focused on libraries, what do you think would be the three tests they would perform? Do you think those would be a fair assessment; in other words, do your definitions for good customer service match those of the general public?
And if the surveyors came to your library, what would they experience?
At least three times in the last month, someone in my family has found a business card inside a library book.
For example my daughter’s Fairy Chronicles came with a card for a hip girl and doll matching-outfit boutique. A mildly “chick” novel smuggled home a card for custom jewelry design, and a bathroom remodeling guide conveniently provided the card of a door and window distributor.
Interestingly, these weren’t dog-eared old scraps, but fresh, colorful cards advertising services which coincidentally matched up with purchasing habits one could imagine of the reader.
The first few we discovered seemed innocuous—just the remains of a reader’s bookmark, right? But then the cards began to add up. Looking back I can recall insurance, a hair stylist, handyman services, and probably some others.
So what’s up library peeps? Coincidence, or are those subversive direct marketers attempting to turn your collection into another distribution channel? I’ve found some mention that makes me think I’m not making this up. The folks at the Closed Stacks blog hate it; opportunistic, low-budget marketeers praise the practice as an effective, low-cost tool.
For all I know, maybe patrons at the SPL NE Branch just lean toward business cards as bookmarks. Or maybe someone in my neighborhood thinks they are onto marketing gold.
New practice? Old trick on the rise? Let me know what you’ve been seeing.
Along with our new platform, WebJunction has a new course catalog with around 600 new courses to choose from. In order to help you pull a few needles out of that haystack, we feature one course that we’ve heard is especially useful or might meet an important need for library staff. Our featured course this week was managing difficult patrons with confidence. (And anyone who has worked in a public library probably knows what we mean by “difficult”. It’s not necessarily that the patrons themselves are difficult. It’s that managing some behaviors can be.)
Full course details are listed below. As always, let us know if you’ve taken the course by leaving a comment or tag. If there are other courses you’d like to see at WebJunction, let us know that as well!
Happy learning…
Don’t miss Wednesday’s session (1:00 CT) with Robin Hastings! She’s presenting this month’s MaintainIT Cookbook 30-minute webinar.
As Brenda says (thanks Brenda!): “Robin is all over the 2.0 world… blogging, tweeting, etc. as WebGoddess. Tomorrow she will be talking about 2.0 tools from a public access computing perspective. How do library users use those tools? Hear about the innovative things the Missouri River Regional Library has done (including the popular Library Learning 2.0 and now Library Learning 2.1 programs)”.
Register now or check back for the archive.
Two reports were published this past week on WebJunction:
WebJunction’s new functionality includes the ability for you, the community, to share comments about the research, so please share (here or at the bottom of each of the documents) your thoughts after reading these reports. I’m especially interested to hear how people anticipate using the new data to advocate for their library’s services.
WebJunction staffers have a bit of a tradition. Every time we go out to dinner with more than three or four of us – usually it involves the colleagues we work with over great distances – we have what we call a “dinner question”. It all started when I asked a table full of people – there were maybe eight or nine of us – if you had all the money and all the talent, what would you do for your job? It’s my standard question that I like to ask everyone I know, as well as ponder myself (most often I think I’d like to be a jazz singer, like the lead vocalist in pink martini).
Over the years we’ve discussed everything from “what animal would you be?” to “who was your first love?” and then back to “what was your favorite meal?” and then “who’s the most famous person you’ve ever met?” or “what was your most terrifying travel experience?” Every time we’ve done this, inside our team and alongside our friends and colleagues in library land, we’ve learned a lot about each other as well as instigated some of the most interesting conversations I’ve ever had. These questions, as simple as they may have been, have made us stronger as a team, as a community at WebJunction, and as a community of library professionals. Now I have a hunch that’s an important part of the community building work that we do, and I’ve been thinking about how to get it into the online environment.
If you have an idea about how we can translate these f2f conversations into an online space, I’d love to hear. (Or maybe we’re already doing something like that with St. Jerry’s Virtual Scriptorium? Update 8/28/08: changed link to collapsed page view, where you can login and post to this thread. St. Jerry’s thread is at the top of the list. Thanks Roy!)
And, next time you’re out to dinner with colleagues in library land, try it, and let us know what happens!
The My WebJunction Page may just be my favorite feature on the freshly relaunched WJ site. It is powerful, it is unique to Libraryland and it was designed and created specifically for us as library professionals. Plus, as you can see in video below, it’s just pretty cool! Who knew library staff would ever be able to do this in our own unique profession specific network, built just for US? Follow the link to the page hosting the video on WebJunction or just click the play button below to see why the My WebJunction Page has me all jazzed. Then log-in, make some connections and friends and watch what happens. If you haven’t discovered YOUR My WebJunction Page, we’re hoping you’ll be eager to start using it after you see this:
I also wanted to take a second to personally thank every single one of you that have tried the site out during its first week. We have seen huge amounts of activity this week and are so happy to see folks diving in. We are also very pleased to get your feedback as well. Most things are working well on the site, but please know that we are working very hard to respond to and address any question, concerns and bugs that have come up. And we thank you very much for your patience in those instances. This is truly a library community resource and you telling us what you think, how to make it better and what you would like to see in the future will be what helps make that future happen. So please keep contacting us, keep kicking the tires and continue to dive in. See you on Your, Mine and OUR “My WebJunction”!
I fell off the turnip truck in June of 2003, stumbling in the door to join the WebJunction project with little idea of what I was getting into. There are way more than five things I have learned since then, but here are the biggies:
1. It’s not about technology. WJ is successful because we have great people and we work with great people–and those people make great things happen. That is our not-so-secret weapon.
2. Hang in there. There are few virtues as valuable as persistence. There have always been and will always be tons of new and creative initiatives in libraryland: I think what sets us apart is that we just keep at it and keep at it and find ways to keep it stable and keep it going. I love that!
3. Take the middle path. It’s not content or community, it’s not big libraries or small libraries, it’s not folksonomy or taxonomy, it’s not top-down or bottom-up. Balancing seemingly irreconcilable opposites is one of the main keys to our character and our strength.
4. If it’s going to be difficult, it might as well be fun. Humor has saved us from ourselves over and over again. This is a high-stress business and it helps enormously to find and enjoy the absurdity of it all. I am so grateful for the amazing collection of funnybones that I’ve been privileged to work with.
5. We’ve only just begun. As our Seattle staff has grown from 3 to 30 and our network of partners has exploded exponentially, it’s become ever clearer that WebJunction has the potential to represent and support the consciousness and vitality of the library world in even greater ways than we have so far. Building on our considerable success so far to realize WJ’s potential as a comprehensive platform for library staff–that’s what keeps me excited and motivated and passionate about WJ.
OK, I am an old-timer so I will maunder on a bit more, as old-timers are wont to do. Here are a few select memories from my five years at the WJ:
2003. Writing my first Crossroads newsletter in June 2003 a few weeks after I started at WJ (Web-what?), and getting markup from Chrystie Hill on my copy, in which every instance of the word “you” was crossed out and replaced with the word “we”. The beginning of my online community education.
2004. Putting the one-year anniversary cupcake on the site in May 2004, one of our first custom home page graphics, I shudder to admit, but at least it was a small step toward the much more graphically dynamic site we have today.
2005. The first OCLC blog salon at ALA 2005 in Chicago, when it seemed like we really hit a new critical mass of awareness and interest. There were people who actually recognized what we had started writing on our baby-infant blog. (And I got inspired to write my very first parody song ever, “The Blog Party“.)
2006. Getting a fresh round of funding, validating the work we’ve done and propelling us into the future. “You mean we’re for real?” Boy that feels good.
2007. Presenting the Government Documents librarians workshop in Denver in spring 2007, and seeing the palpable excitement in a room of a whole new type of mostly non-WJ-savvy users about the possibilities for the site. Something clicks: hmm, maybe this really is real.
2008. Welcoming an influx of dedicated, professional, committed staff who see WebJunction as, yep, a real thing, not just an idea. This is great–they actually know what they’re doing AND they think WJ is a cool place to be? Wow, that is an accomplishment!
And the best is yet to come…
Each year in the Spring, Ben and Jerry’s Ice Cream runs a “free cone” promo at their stores. Kids (and parents) line up around the block—last year my two ice cream junkies waited 40 minutes—40 minutes on line and the cone was gone in five! Luckily, the goodies from Free Comic Book Day should last quite a bit longer (and could bring returns for years).
All you need to do is stop by a participating comic store and make your free pick from a selection of titles like Archie, Superman, Hellboy, World of Aspen, X-men, Tiny Titans and many more. Seriously. These are free. I know you are thinking: “What’s the catch?” Nothing is free, right?